9.1 Your Statutory Right to Cancel

If you are a consumer purchasing through our Website, you have the right to cancel your order without giving any reason within 14 calendar days of the day on which you (or a person you nominate) receive the Product. This right is provided under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

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To exercise your right to cancel, you must inform us of your decision to cancel before the 14-day period expires, either by using the model cancellation form below or by contacting us at hello@kapulewis.com or by post to FutureSmartMedia Limited, 4 Denbigh Close, London, W11 2QH.

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9.2 Exceptions to the Right to Cancel

The right to cancel does not apply to:

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• Products that have been clearly personalised or made to your specific requirements

• Sealed Products which are not suitable for return once unsealed, where the seal has been broken after delivery

 

Please note that while framed products are not standard ‘custom made’ items, where a specific frame option has been selected and prepared for your order, this may affect your cancellation rights. Please contact us if you are unsure before ordering.

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9.3 Returning Cancelled Items

If you cancel your order, you must return the Product to us within 14 days of notifying us of your cancellation. You are responsible for the cost of returning the Product unless the Product is faulty or not as described. Products must be returned in their original condition and packaging. We strongly recommend using a tracked and insured service for returns, as we cannot be responsible for Products lost or damaged in return transit.

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We will issue your refund (including the standard outward delivery charge, but not any additional delivery charges you chose) within 14 days of receiving the returned Product back or of receiving evidence that you have sent it back, whichever is earlier. Refunds will be made to your original payment method.

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9.4 Faulty or Misdescribed Goods

If a Product is faulty, not as described, or does not conform to the contract, you have rights under the Consumer Rights Act 2015, including the right to a repair, replacement, or refund. Please contact us as soon as possible.

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9.5 Model Cancellation Form

 

MODEL CANCELLATION FORM

To: FutureSmartMedia Limited, 4 Denbigh Close, London, W11 2QH / hello@kapulewis.com

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I hereby give notice that I cancel my contract for the supply of the following Product:

 

Name of Product:                                                                                                          

Order number:                                                                                                            

Date of purchase:                                                                                                     

Name:

Address:

Signature (if submitting by post only):

Date: