行为、关注和投诉政策
最后更新日期:2026年3月20日。
1. Who We Are
本网站由 FutureSmartMedia Limited(简称“FSM”、“我们”、“我们的”)所有并运营,该公司在英格兰和威尔士注册(公司编号:09555889,增值税号:280 249 112),地址为:4 Denbigh Close, London, W11 2QH, United Kingdom。
如果您对本政策有任何疑问,请联系我们:
邮寄地址:FutureSmartMedia Limited, 4 Denbigh Close, London, W11 2QH, UK
2. 本行为准则
2.1
Information about this Policy. This conduct policy (the ‘Policy’) sets out the standards that apply across the entire Kapulewis.com ecosystem, both online via the Kapulewis.com Website (‘Website’), make contact with other Users on our Website, link to our Website, or interact with our Website in any way, or where you attend any kind of online, phone or in-person Kapulewis.com Service purchased via the Website, including but not limited to Creative Mentorship Programmes and Workshops.
2.2
What this Policy applies to. This Policy applies to customer generated literature, debates or discussions taking place in Services, and to any and all material which you contribute as part of the Service, including but not limited to, discussions in person, private messages, group messages, emails, webinars, conference calls, phone calls, including messages and calls made on third party messaging platforms and/or any behaviour between students, tutors, FSM staff, administrative staff or guests at any time while they are affiliated with FSM (‘Contribution’).
2.3
Who this Policy applies to. This Policy will apply to any customer, tutor, FSM staff, administrative staff or guest (‘Users’ or ‘you’) who makes a Contribution to our Service with other students, tutors, FSM staff, administrative staff or guests in person, online or via a third-party messaging platform, telephony platform in as a physical document.
2.4
Acceptance of this Policy. Please ensure you read this Policy carefully before interacting with our Website, making a Contribution, attending a Service or entering into an environment with other Users. By using our Website, or by making a Contribution or participating in any Service offered by Kapulewis.com in-person, or online or via a phone call, conference call, webinar or third-party messaging platform, or entering into an environment with other Users, you confirm that you accept the terms of this Policy and that you agree to comply with them. If you do not agree to this Policy, you must not use our Website, make a Contribution or attend any Service offered by Kapulewis.com, or in any way contact any other Users. We recommend that you save a copy of this Policy for future reference.
2.5
Other terms which may apply to you. Please ensure you have also read our Workshops and Mentoring Terms and Conditions, our Website Terms of Use, and our Privacy and Cookie Policy. These documents, together with this Policy, will govern our relationship with you.
2.6
Changes to this Policy. We may amend this Policy from time to time. Every time you wish to use our Website, make a Contribution or attend a Service, please check this Policy to ensure you understand the terms that apply at that time.
3. Conduct Standards
3.1
Accuracy. Where you are stating a fact, always double check the accuracy of it. If you are referring to a fact that comes from a report, study or article, try to cite the source of the fact so that other Users can understand the context and engage more usefully in discussion. Where you are stating an opinion consider whether it is one that you sincerely hold and whether it is one that suggests discriminating or prejudicing others; where you report someone else’s opinion take care not to represent it out of context or to misconstrue it. Discussions built on falsehoods are not constructive.
3.2
Relevance. Contributions should be made to help develop your own written work, add to a debate or broaden a perspective on a topic being discussed. While this means that additional points may be relevant to bring in, and while discussions may broaden and wander over time, you should not make a Contribution which is entirely off topic and causes the discussion to take a drastic turn in a different direction. In particular, where you have strong views on a particular subject, avoid conduct that tries to make every discussion feature the topic on which you hold those views. While you may consider your chosen topic to be urgent or important, others should be allowed the freedom to discuss other topics if they wish to.
3.3
Mindfulness. When making a Contribution, consider how could this be interpreted by other Users. There is a difference in how you come across in writing and in conversation and your tone may not come across as you intended in writing. Try to be as clear and specific as possible in your Contributions so that your intended meaning is more likely to come across. In particular, if you are making a Contribution that is designed to provoke or to test another person’s Contribution (in a way that is often described as “playing devil’s advocate”) it may be helpful if you make that clear at the same time as adding your Contribution.
3.4
Discrimination. You must not make any Contribution which is discriminatory in nature. This means that you should not make any Contribution which makes an unjust or prejudicial statement about a person or group of people based on their personal characteristics such as age, disability, gender reassignment status, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
3.5
Threats, harassment , bullying and violence. You must not make any Contribution which is threatening or harassing in nature or promotes violence either to an individual or a group of people.. Types of behaviour which may be considered threatening or harassing or bullying include but are not limited to:
-
Insults, name-calling and offensive language and gestures;
-
Inappropriate jokes including jokes which are racist, sexist, homophobic, biphobic, transphobic or ageist, or which contain derogatory or stereotypical remarks about a particular ethnic or religious group or gender or are of a sexually explicit nature;
-
Ridiculing and undermining behaviour;
-
Inappropriate or unnecessary physical contact;
-
Physical assault or threats of physical assault;
-
Intimidating, coercive or threatening actions and behaviours;
-
Unwelcome sexual advances including but not limited to physical contact, invasion of personal space, inappropriate remarks about a person’s appearance or dress, sexually explicit language and verbal and physical innuendo, intrusive staring of a sexual nature and persistent unwanted advances;
-
Isolation, non-cooperation or deliberate exclusion;
-
Inappropriate comments about a person’s appearance, intrusive questions or comments about a person’s private life and malicious gossip;
-
Outing or threatening to out someone’s sexual or gender identity;
-
Offensive images and literature;
-
Pestering, spying or stalking.
This list is non-exhaustive but is indicative of behaviour which would be considered unacceptable conduct by FSM and Kapulewis.com.
3.6
Hate and provocation. You must not make Contributions which incite hatred, or which are designed to provoke an individual or group of individuals, or cause that person or those individuals needless anxiety.
3.7
Legality. You must not post any Contribution that is illegal. This includes any Contribution which is slanderous, defamatory, libellous, encourages crime, is in breach of a court order or in contempt of court, or puts children at risk or encourages any other User to do any of these things.
3.8
Artificial Intelligence (AI). You undertake not to pass off any work produced entirely by or in significant conjunction with chatbots or other AI platforms (including but not limited to ChatGPT, Google Gemini, Claude or Sudowrite) as your own Contribution (including writing), without making this explicit. This applies to work shared during Services.
You will under no circumstances upload or input the work of other customers or Users or tutors into any AI platform for any purpose, at any time.
3.9
Ownership. You must not post any content or submit any Contribution which is plagiarised, or which would otherwise represent a breach of copyright (or any other intellectual property right).
3.10
Advertising. You must not make a Contribution directly seeking financial gain, for example asking for sponsorship or advertising a product or services or other messages that might be considered spam.
3.11
Privacy. You must not make a Contribution which includes personal data (such as the telephone number, location, home address or email address) of yourself or any other individual. You should not make a Contribution which includes information about another person which would reasonably be considered private about another person without their consent (for example, information about their personal relationships or employment).
3.12
Respect. You will treat your fellow Users, customers, tutors, administrative taff, FSM staff or guests with respect at all times and this will include respecting their sensitivities and boundaries during Contributions, during Services, while using the Website and/or in any in person, online, phone or other interactions through third party messaging Websites.
4. 我们制定行为准则所依据的原则
4.1
在 FSM 和 Kapulewis.com,我们鼓励言论自由,这是一项受 1998 年《人权法案》和《欧洲人权公约》第 10 条保护的基本权利。
我们理解有些观点可能会冒犯他人,即使并非出于本意,但言论自由保护仍然延伸到那些可能令人震惊、不安或冒犯的观点。
然而,言论自由并非绝对权利。它并不保护基于种族、宗教、国籍、性别或性取向而歧视、骚扰或煽动暴力或仇恨他人的言论。人权的存在正是为了保护人们免受此类行为的侵害;煽动仇恨、进行骚扰或其他威胁行为很可能构成刑事犯罪。法律也保护他人的名誉和隐私。
通常需要在这些权利和言论自由之间寻求平衡。判断哪些内容越界并非易事。很大程度上取决于相关内容的语境以及其背后的意图。有些情况比较简单明了,我们绝不容忍任何煽动伤害、排斥或诋毁特定群体的仇恨内容。
我们希望我们的社区成为一个每个人的声音都能被听到的地方,为了在建设性辩论的框架内推进各种想法,我们需要创造一个包容的氛围,鼓励基于合理想法的专注讨论。
我们的行为准则旨在实现这种平衡:在不助长歧视、仇恨或暴力的前提下,促进创造力、表达和讨论。
4.2
请遵循本政策的精神行事。上文第3条中的行为准则仅为指导原则,旨在贯彻上述原则。使用我们的网站时,您的行为应符合本政策的精神,而不仅仅是字面意思。
5. 违反本政策
5.1
违约的严重性。任何违反本政策的行为均构成对 Kapulewis.com 工作坊和指导条款及条件和/或 Kapulewis.com 网站使用条款(如适用)的重大违约。
除了本条款第 5 条规定的权利外,我们根据这些条款和条件享有的权利也适用于本政策。
5.2
判定违规行为及采取适当措施的权利。FSM 有权全权酌情决定某项贡献是否违反本政策,以及针对该违规行为应采取何种适当措施。
5.3
我们有权通知用户或客户其违反本政策的行为。如果FSM认为您发布或与您的账户相关的任何内容违反了本政策,我们可能会向您发出警告,并要求您删除该内容或修改该内容,使其不再违反本政策。
5.4
我们有权在发出通知后删除您的内容。如果您未及时回应我们要求您删除或修改内容的警告,或拒绝这样做,我们将有权自行删除您的内容。
5.5
我们有权在不事先通知的情况下移除您的内容。如果我们认定某项内容可能造成严重伤害或冒犯,或明显违反本政策,我们有权在不事先通知您的情况下移除该内容。如果您的内容已根据本条款被移除,我们将尽力事后通知您。
5.6
从服务中移除贡献、用户和客户的权利:如果您违反本政策,无论是在您购买的服务中还是在您提交的任何贡献中,我们保留从其共享的任何服务中移除这些贡献和/或将您从该服务以及任何其他类似服务中移除的权利。
5.7
Kapulewis.com 保留删除或暂停您的账户的权利。如果您违反本政策,我们保留删除或暂停您的 Kapulewis.com 账户和/或取消或暂停您通过 Kapulewis.com 预订的任何服务的权利。
5.8
我们有权将相关信息移交给有关当局。如果我们认为某项贡献构成刑事犯罪(例如煽动暴力或骚扰),我们保留在合理认为必要或法律要求的情况下,向执法当局披露该贡献及您的详细信息的权利。
5.9
我们保留提起法律诉讼的权利。对于因您违反本政策而导致的所有费用(包括但不限于合理的行政和法律费用),我们保留向您提起法律诉讼并要求您赔偿的权利。
5.10
对于已采取或未采取的行动,我们概不承担任何责任。对于因违反本可接受使用政策而可能采取或未采取的任何行动,我们均不承担任何责任。我们可能采取的行动不仅限于上述内容,我们还可能采取任何其他我们认为合理的行动。任何不采取行动的决定均由FSM全权酌情决定。
5.11
如果您认为某项贡献违反了本政策,或者您认为其他用户或客户发表的贡献违反了本政策,请通过我们的联系表格与我们联系。
5.12
本行为准则适用于所有贡献和服务。本行为准则同样适用于在服务或网站上分享的贡献,以及在我们的服务中、在线、通过电话、电话会议、网络研讨会或当面或通过第三方即时通讯网站进行的讨论和贡献。
6. 争议解决程序
6.1
如果您对我们的决定不满意;如果您已受到第 5.3 至 5.9 条款所述的任何处罚,且您不同意我们采取该处罚的理由;或者如果您已根据第 5.11 条款举报了违规行为,但未得到任何处罚,且您不同意我们拒绝采取该处罚的理由,我们的投诉程序如下。
6.2
提出问题。首先,您应该通过我们的联系表格或邮寄方式(地址如下)向您的导师提出问题。提出问题将开启您与FSM之间的对话,我们将与您共同解决问题。
导师姓名
Kapulewis.com
FutureSmartMedia有限公司
登比街4号
伦敦
W11 2QH
英国
6.3
提出投诉。如果您已提出问题但对处理结果不满意,您可以联系 FutureSmartMedia Limited 的董事 Katharine Lewis(地址:4 Denbigh Close, London, W11 2QH, UK)提出正式投诉。提出投诉时,请尽可能提供所有相关细节,包括日期和时间、相关方的姓名、投诉的具体内容,以及(如果可能)您之前就此问题与 FSM 进行的任何联系记录。
主任将在收到您的投诉后两个工作日内确认收到,并力争在十个工作日内作出完整答复。为了尝试解决您的投诉,可能需要指定第三方调解员。调解员可能是另一位主任或其他人员,但如果认为有必要,我们会事先与您协商。
我们的目标始终是快速、公正地解决投诉。
6.4
对决定提出上诉。如果您对投诉结果不满意,或者您的投诉具体涉及主管,您可以向负责 FSM 的另一位主管 Patrick Ugeux 提出上诉。为此,请写信至:
帕特里克·于格克斯
FutureSmartMedia有限公司
登比街4号
伦敦
W11 2QH
帕特里克·于格的决定将是最终决定。
6.5
我们的承诺。无论您何时向我们提出任何疑问、投诉或对决定提出申诉,我们都会认真倾听并作出回应:
6.5.1
我们会及时回复。我们力求在两个工作日内回复所有邮件,即使只是确认收到;
6.5.2
绝对保密。如果密克罗尼西亚联邦的任何人需要了解详情,我们会告知您是谁以及原因。
