Workshop and Mentoring Terms
Last updated: 20th March 2026.
1. About Us
1.1
We are FutureSmartMedia Limited trading as Kapu Lewis and Kapulewis.com (Company No. 09555889, VAT No. 280 249 112) of 4 Denbigh Close, London, W11 2QH, United Kingdom (‘FSM’, ‘we’, ‘us’, ‘our’).
1.2
This Website (Kapulewis.com) (‘our Website’) is owned and operated by us. If you have any questions about our Website, our Services or your order, please contact us:
Email: hello@kapulewis.com
Post: FutureSmartMedia Limited, 4 Denbigh Close, London, W11 2QH, UK
Contact form: www.kapulewis.com/contact
2. About These Terms
2.1
This page tells you information about us and the legal terms and conditions (‘Terms’) on which we sell any of the services listed on our Website (‘Services’) to you.
2.2
These Terms and our Website Terms of Use, Privacy and Cookie Policy govern our relationship with you (we will refer to you in these Terms as ‘you’ or ‘your’) and apply to your use of our Website and any contract between us for the sale of Services to you (‘Contract’).
2.3
Please read these Terms carefully before using our Website. By using our Website you agree to be bound by these Terms.
2.4
From time to time, these Terms may be updated or modified. We therefore suggest that you visit this document regularly and note any changes thereto while using the Website, and every time you wish to order Services. Please note that the Terms in force at the date of each order will apply. These Terms were last updated on 20th March 2026.
2.5
Please note if you are a consumer, you have certain rights to cancel a Contract for Services under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and these rights are set out in more detail in Clause 7.
3. Your kapulewis.com Account
3.1
In order for you to purchase Services from our Website, you will need to set up an account with us (‘Account’). You will need to be 18 years old or over to create an Account. Please note that your creation of an Account does not in itself entitle you to purchase Services from us and we are not obliged to accept any or all orders that you place with us. We also reserve the right to refuse to permit minors to use our Website at our discretion.
3.2
By creating an Account, you may be asked to provide information about yourself such as your name, address and email address. Please make sure this information is complete and accurate. We will use this information in accordance with our Privacy and Cookie Policy.
3.3
In all cases, please be aware that you are solely responsible for your Account, including making sure that your details are correct and kept up-to-date and ensuring that your password is secure. You are solely responsible for all activity that takes place on your Account. Please do not share your Account with any other person
3.4
If you believe there has been any breach of security of your Account such as the disclosure, theft or unauthorised use of your ID or any payment information you must notify us immediately by contacting us at hello@kapulewis.com.
4. How the Contract is Formed Between You and Us
4.1
How to place an order. You may place an order for Services by completing the online checkout process on our Website. Our Website allows you to check and amend any errors before submitting your order to us.
Please take the time to check your order at each stage of the order process.
4.2
Why we may reject your order. We may contact you to say that we do not accept your order for any reason and at any time (including but not limited to where the Services are unavailable or there has been a mistake on the pricing or description of the Services).
4.6
How we accept your order. Following receipt of your order for Services, and payment of any fee due for the Services in accordance with Clause 6, we will confirm our acceptance of your order by sending you a confirmation email (‘Confirmation Email’). A legally binding Contract between you and us will only be formed when we send you the Confirmation Email. The foregoing notwithstanding, we reserve the right, at any time and without liability, to move any of our in-person Services online due to Events Outside Our Control (as defined in Clause 10).
4.7
Your order number. We will assign an order number to your order and tell you what it is when we send you the Acknowledgement Email. It will help us if you can tell us the order number whenever you contact us about your order. Please include your order number in any correspondence with us in relation to your order.
5. Price
5.1
The price of the Services will be as quoted on our Website and includes VAT. Prices for our Services may change from time to time, but changes will not affect any order which we have confirmed by sending you a Confirmation Email.
5.2
The foregoing notwithstanding it is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. If you receive a Confirmation Email for a Service where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we reserve the right to end the Contract and refund you any sums you have paid to us.
5.3
Discount Code. We reserve the rights to alter or remove any Discount Code at any time.
6. Payment
6.1
Payment authorisation must be provided by you on the date that you place an order for Services.
6.2
Payment must be made by credit/debit card, pass-through digital wallet or buy-now-pay-later payment plans. We accept payment by Visa, MasterCard, Maestro, American Express, Apple Pay, Google Pay, Klarna and Clearpay. Payment will be debited from your account before despatch of the Services to you.
6.3
Upon receiving your order we will carry out a standard preauthorisation check on your payment card or other payment method to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this preauthorisation check.
6.4
On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorised.
6.5
You confirm that the credit/debit card, digital wallet or payment plan account that is being used is yours.
6.6
All prices and delivery charges are shown in UK pounds sterling and will be charged to your credit/debit card, digital wallet or payment plan in UK pounds sterling. Your payment card, digital wallet or payment plan company will perform any currency conversion, if necessary and you shall be solely responsible for any fees incurred for currency conversion.
6.7
We take your online privacy seriously. However, although we use appropriate encrypted security software on our Website, the security of any payments transmitted and processed via the Internet cannot be guaranteed. Except in the absence of negligence on our part, any losses incurred or sustained by you as a result of transmitting information by means of email or other internet link will be borne solely and exclusively by you. For more information about how we collect, process and otherwise use your information, please read our Privacy and Cookie Policy.
7. Right of Refund and Cancellation
7.1
We are happy to accept cancellations up to four weeks before the Services you have purchased commence and we will refund the full cost of the Services. Please see below for model cancellation form which can be sent to Kapu Lewis, 4 Denbigh Close, London, W11 2QH, or via email to hello@kapulewis.com
MODEL CANCELLATION FORM
To FutureSmartMedia Limited,
I hereby give notice that I cancel my contract for supply of the following service:
Name of Service:
Date of purchase:
Name of customer:
Signature of customer (only necessary if this form is supplied on paper)
Date:
7.2
If you need to cancel less than four weeks before the Service you have purchased commences, we reserve the right to retain the full fee, at our sole discretion.
7.3
In the rare circumstance where we may need to cancel a Service, we will provide you with as much advance notice as possible and shall either endeavour to offer you an alternative Service of the same standing or return all fees paid, but shall not pay travel or any other costs. In the event a session of a Service (‘Service Session’) is cancelled, we will endeavour to provide an alternative Service Session, but shall not be obligated to do so. If we are unable to provide you with an alternative Service Session, we will offer a pro-rated refund. We do not provide cancellation insurance and advise that you take out your own travel/other insurance to cover against any circumstances that may lead to the cancellation of your booking.
7.5
The foregoing notwithstanding if we are unable to perform the whole or part of the Contract due to any cause or event beyond our reasonable control, we may, at our option at any time, by notice in writing to you, cancel or suspend the Contract in whole or in part without liability and without prejudice to our rights to receive payment of the price for all Services previously delivered, however we shall offer a refund of fees paid for Services which have not been delivered. For further details of what constitutes an Event Outside Our Control, please see Clause 10.
8. Conduct, Concerns and Complaints
We’re proud to run professional and friendly Services designed to inspire and support your writing, learning and creativity. To make sure they’re a productive learning opportunity for everyone, we expect you to be respectful and thoughtful, and not behave in any way that may cause offence to anyone.
This means that you undertake not – at any point of a Service, whether in person or online (including webinars or conference calls) – to bully, intimidate, coerce, demean or knowingly behave in any way that may cause offence to anyone using the Service, including Service participants, tutors, moderators, administrators and guests. Doing so may result in your being removed from the Service in question.
For further details on this, please see our Conduct, Concerns and Complaints Policy.
9. Our Liability
9.1
We are responsible to you for foreseeable loss and damage caused by us in relation to the Services covered by the Contract. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that we could have reasonably foreseen because:
9.1.1
the loss or damage was an obvious consequence of our failure to comply with these Terms or our negligence; or
9.1.2
they were contemplated by you and us at the time we entered into the Contract.
9.2
We are not responsible for any loss or damage that we could not have reasonably foreseen.
9.3
In no event will FSM, our affiliates or agents be liable for any indirect, consequential, special, incidental or punitive damages arising out of your access to, or use of, the Services or its contents, including any co-branded Website, whether in a contract action or based on negligence, or other tort action, or any other claim whatsoever, even if we have been advised of the possibility of such damage.
9.4
Further, please be aware that you are responsible for making all arrangements necessary for you to have access to our Website and Services (including webinars, conference calls, phone calls, in-person workshops). When accessing our Website, webinars, conference calls or phone calls over your mobile network, you will be using your data or telephony allowance. We are not responsible for any charges you may incur in using our Website, webinars, conference calls or phone calls. You are also responsible for ensuring that all persons who access our Website, webinars, conference calls or phone calls through your internet connection or telephony connection are aware of these Terms, and that they comply with them.
9.5
We are not liable for business loss. We shall have no liability to you for any loss of profit, loss of revenue, loss of business, business interruption, or loss of business opportunity. We also expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these Terms.
9.6
All of your statutory rights are unaffected. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence; or fraud or fraudulent misrepresentation; or any other liability which may not be limited or excluded under applicable law. Any statutory warranties to which you are entitled as a consumer (including, for example, that any service is carried out with reasonable skill and care) are unaffected by these Terms.
9.7
Our employees and agents are not authorised to make any representations or give any warranty concerning the Services unless these are confirmed in writing by us. In entering into the Contract you acknowledge that you do not rely on and waive any claim for any breach of any representation or warranty which is not so confirmed.
9.8
Consumer Rights. As a consumer, you have legal rights in relation to the Services under the Consumer Rights Act 2015. Advice about your legal rights is available from your local Citizens’ Advice. Nothing in these Terms will affect these legal rights.
10. Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control or the Ill Health of a tutor or administrator of the Service. An ‘Event Outside Our Control’ means any act or event beyond our reasonable control, including without limitation strikes, lockouts or other industrial action, civil commotion, riot, terrorist attack (or threat), war (or threat) or fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster, or failure of telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. ‘Ill Health’ means any suspected or confirmed illness or injury.
11. Copyright and Intellectual Property
11.1
Our Copyright and Intellectual Property. All Service materials, whether provided in a physical classroom, via a webinar, by email, social media platform, messaging platform, phone or post, are owned by or licensed to us, or used with permission, and are protected by UK and international copyright, trademarks, database rights and/or other intellectual property rights. This includes, but is not limited to text, recording, videos, written lectures, notes and transcripts, quizzes, discussions, images, graphics and photographs, as well as the design, logos, layout and appearance of our Website. You may use all provided materials during your Service, but you are not permitted to reproduce, record, copy, distribute or share them in any format at any time during or after your Service.
11.3
Your copyright. You retain copyright in any work you write during your Course or Service. You warrant to us that any such work shall be solely your own and that it shall not infringe the copyright of any third party. This warranty shall survive any cancellation or termination of your Service. You further provide an indemnity to us in accordance with Clause 15 below in relation to any breach or alleged breach of this warranty.
11.4
You undertake not to pass off any work produced entirely by or in significant conjunction with chatbots or other AI platforms (including but not limited to ChatGPT, Google Gemini, Claude, Sudowrite) as your own writing, without making this explicit.
11.5
We do not assert ownership rights over the content you post, transmit, or otherwise make available to us via any online chat services, email, webinar or phone call or post. We may want to use comments you’ve made in discussions to help provide, promote or advertise our Services. By purchasing a Service, you give us permission to do that at any time, even after the Service has ended. However, we will always check with you before we do this.
12. kapulewis.com Account
12.1
Deferrals/non-completion of Services: It is not possible to defer your place or transfer to another Service (except in exceptional circumstances, at our sole discretion).
12.2
Your kapulewis.com Account and its security: You will need to give us your name and email address so that we can set up your Kapulewis.com Account on the Kapulewis.com Website. We will give you a username and temporary password to allow you to access the Kapulewis.com Account, which you will need to change the first time you log in to the Account. For security, you must keep your login details confidential and not share them with anyone.
12.3
You are solely responsible for any and all use of your Kapulewis.com Account. You must tell us immediately if your kapulewis.com Account is used without your permission or if you become aware of any breach of security.
12.4
Availability of the kapulewis.com Account: We aim to keep the kapulewis.com Website and the Account Section of the Website open 24 hours a day except for routine updates or maintenance. In the event the Website or Account Section is unavailable, we will post a notice on the Website home page.
12.5
Using the kapulewis.com Account: The kapulewis.com Account, and everything in it, is provided on an ‘as is’ basis without a warranty of any kind. While we aim to make the kapulewis.com Website and Account Section available, accurate and secure, we cannot guarantee that it will be error-free, run uninterrupted, that defects will be corrected, or that the Website or its server will be free of viruses or other harmful components. You use the Kapulewis.com Website and kapulewis.com Account solely at your own risk.
12.6
In using the kapulewis.com Account you must not use any robot, spider, crawling, scraping, or other automated device, process or means to access the kapulewis.com Account. You must not use any device, software, routine, or take any action which could or does interfere with the proper working of the kapulewis.com Website or the kapulewis.com Account or Account Section.
12.8
Using our webinars, conference calls, phone calls, emails, messaging or in-person Services: You are responsible for any and all content that you share on our webinars, conference calls, phone calls, emails or messaging or in-person services. We have a code of conduct to help you, which you must follow at all times (see our Conduct, Concerns and Complaints Policy). Because the Services provide a place to experiment with and explore your writing, we do not want to censor anyone’s work. So by using the Services you understand and agree that despite the Conduct, Concerns and Complaints Policy you may be exposed to content that you may consider offensive, indecent or objectionable.
12.9
Monitoring Content shared in our webinars, conference calls, phone calls, emails, messaging or in-person Services: We may monitor and review any content shared in our webinars, conference calls, phone calls, emails, messaging or in-person Services and have the right to pre-screen, refuse, move or remove any content at any time, at our sole discretion. This includes, but is not limited to, any content that violates these terms and conditions. If you have any questions or concerns about any content shared in our webinars, conference calls, phone calls, emails, messaging or in-person Services, please raise them with your tutor or Service administrator who will be happy to answer them (see our Conduct, Concerns and Complaints Policy).
12.10
We cannot control or guarantee the accuracy, completeness, usefulness, integrity or quality of any content shared by other people our webinars, conference calls, phone calls, emails, messaging or in-person Services. We are therefore not liable in any way for any such content, including any errors or omissions, or any loss or damage of any kind incurred as a result of the use of any content shared in our webinars, conference calls, phone calls, emails, messaging or in-person Services.
12.11
Physical works, Chat messages, emails and digital attachments (‘Content’) shared with us or other Service participants during webinars, conference calls, phone calls, emails, messaging or in-person Services: In some cases, when customers share Content with us or other Service participants during webinars, conference calls, phone calls, emails, messaging or in-person Services, a copy may be shared to everyone in the Service group, including tutors, guest tutors, moderators, and our Service administrators. Content may contain a customer’s written work and, as such, the copyright of individual Content items shared belongs to the person who wrote them (see Clause 11.3 above). You are not permitted to reproduce, record, copy, distribute or share the Content of another customer or Content owner in any format at any time during or after your Service.
13. Data Management and Confidentiality
Managing your information: You have the right to know what personal data we hold on you within the Kapulewis.com Website, including asking us to:
-
Correct any errors in the data we hold;
-
Restrict how we use your data;
-
Delete your data;
-
Send you a copy of your data.
-
If you want to speak to us about the personal data we hold in the Kapulewis.com Website, please put your request in writing by emailing us at hello@kapulewis.com. We’ll review your request and reply within 30 days.
13.2
All discussions during the Service are private and confidential. You agree to keep confidential any information and/or material, which is divulged by other Service participants, tutors, moderators, administrators and guests (either written, online or oral) both during and after the Service.
13.3
You agree not to make any audio or visual recordings of any Service sessions (whether delivered in person, through video conferencing software, phone or other messaging services or in person), the work of the tutor, guest speakers or of other Service participants.
13.4
If your writing includes any sensitive content that other people may find upsetting or offensive, then you should include a warning when you share that work with your tutor or other Service participants.
13.5
We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller in respect of the personal data you provide to us when registering for an Account or purchasing Services. Our lawful basis for processing your data is performance of a contract (to deliver the Services you have purchased) and, where applicable, your consent. We will retain your personal data for no longer than is necessary for the purposes for which it was collected. In practice, we will retain your personal data for the duration of your use of our Services and for a period of up to six years thereafter, in order to comply with our legal and contractual obligations. You may exercise your rights under the UK GDPR (including the right to access, correct, restrict, delete or port your data) by contacting us at hello@kapulewis.com. For full details of how we use your personal data, please refer to our Privacy Policy.
14. Partner and Third-Party Websites
14.1
We may partner with a range of other Websites by sharing some Website content. All such partner Websites are covered by these terms and conditions.
14.2
We may include references or links to third-party Websites. We have no control over third-party Websites or the content within them. This means that we cannot guarantee that those Websites, or their content, are secure, accurate, legal or inoffensive, and we take no responsibility for any damages or losses whatsoever resulting from your use of the online classroom or partner Websites to obtain search results or to link to third-party Websites. Your use of third-party Websites is solely at your own risk.
15. Indemnification
15.1
You will defend, indemnify, and hold us, our affiliates and agents harmless from:
-
Your access to and use of the kapulewis.com Website;
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Your violation of any of these Terms;
-
Your violation of any third-party right, including any copyright, trademark, trade secret, or privacy right of any content in the online classroom.
-
Your breach of your warranty in Clause 11.2
15.2
This indemnification shall survive any cancellation or termination of your Service for any reason, and will continue after your Service, and your use of the kapulewis.com Website, has ended.
16. Violating These Terms and Conditions
If you violate any of these terms and conditions we may suspend your access to your Kapulewis.com Account and to any Service you have purchased. If this happens, you will not be entitled to a refund. Depending on the violation, you may be investigated and appropriate legal action may be taken, including civil, criminal and injunctive redress.
17. Other Important Terms
17.1
Special offers. From time to time we may make special offers such as discount codes available to you. These are available with limitations, as further detailed on our Website.
17.2
‘Writing’ includes emails, chat messages, digital documents containing writing and physical items containing writing. When we use the words ‘writing’ or ‘written’ in these Terms, this includes emails, chat messages, digital documents containing writing and physical items containing writing.
17.3
We may transfer the Contract to someone else. We may transfer our rights and obligations under these Terms to another organisation and we will ensure that the transfer will not affect your rights under the Contract.
17.4
You need our consent to transfer the Contract to someone else. You may only transfer your rights or your obligations under the Contract to another person if we agree to this in writing, but we will not unreasonably withhold our consent.
17.5
Nobody else has any rights under the Contract. The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
17.6
If a court finds part of the Contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.7
Even if we delay in enforcing the Contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of you breaching the Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
17.8
Which laws apply to the Contract and where you may bring legal proceedings. These Terms are governed by English law. This means a Contract for the purchase of Services through our Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have nonexclusive jurisdiction over such disputes and claims. However, as a consumer, you have the right to start legal proceedings in the country you are resident in if you wish.
18. Service Delivery Standards
18.1
We will provide the Services with reasonable skill and care, in accordance with the Consumer Rights Act 2015.
18.2
If we do not perform the Services with reasonable skill and care, you have the right to ask us to repeat or fix the Services at no extra cost or, if that is not possible or done within a reasonable time and without significant inconvenience to you, to receive a price reduction. Please raise any concerns with us as soon as possible using the contact details in Section 1.
19. Accessibility and Reasonable Adjustments
19.1
We are committed to making our Services accessible to all participants. In accordance with our obligations under the Equality Act 2010, we will make reasonable adjustments to our Services where a participant has a disability or other protected characteristic that would otherwise place them at a substantial disadvantage.
19.2
If you require any reasonable adjustments to be made to accommodate your needs, please contact us as early as possible, and in any event before your first Service session, at hello@kapulewis.com. We will consider all requests on a case-by-case basis and will endeavour to accommodate your needs where it is reasonable and practicable to do so.
19.3
We particularly welcome participants who are neurodivergent. If you have specific requirements relating to how sessions are structured, communicated or delivered, please let us know and we will do our best to accommodate those needs.
20. Session Recording
20.1
You must not make any audio or visual recording of any Service session without our prior written consent. This applies to all sessions, whether delivered in person, via video conferencing software, by telephone or by any other means (see also Clause 13.3 above).
20.2
We may, with your prior consent, make a recording of a one-to-one mentoring session for the sole purpose of providing you with a record of the feedback given. Any such recording will be shared only with you and will not be retained by us beyond 30 days of the relevant session. We will always ask for your consent before recording and you are under no obligation to agree.
21. Alternative Dispute Resolution
21.1
In the event of a dispute arising out of or in connection with these Terms or the Services, we encourage you in the first instance to use our complaints procedure set out in the Conduct, Concerns and Complaints Policy.
21.2
In accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, we are required to inform you that an approved alternative dispute resolution (ADR) scheme is available to help resolve disputes between consumers and businesses. We are not currently obliged to use an ADR scheme; however, if we are unable to resolve a complaint to your satisfaction through our internal complaints procedure, we will consider in good faith whether referral to an ADR scheme is appropriate. You may also refer a dispute to the European Online Dispute Resolution platform at http://ec.europa.eu/consumers/odr/ if you are based in the UK or EU.